Terms

LESSONS

1. Pupils are expected to have regular lessons, usually every week, reasonable  exceptions, ie holidays, special events.
2. To facilitate regular lessons, the instructor will endeavour to book pupils in advance as much as is possible. This usually means 4 to 6 weeks.
3. The pupil is expected to be able to read a new style number plate from 20 metres. If there is any change in your eyesight then you must inform the DVLA and your instructor.
4. The first time you meet your instructor you must bring your photocard driving licence plus your N.I. number or a “share your licence” code from gov.uk website.
5. If there is a change in your licence status, ie, your licence is revoked by the DVLA, you must inform your instructor immediately
6. Whilst on a lesson you are legally responsible for any speeding or other fines that you may incur.
7. If the Instructor has reasonable cause to suspect you are under the influence of either alcohol or drugs prescribed or otherwise that may effect your driving or legality to drive then the lesson will be cancelled and the lesson fee forfeited.

FINANCIAL DEALINGS

1. The pupil will maintain a deposit equivalent to 2 hours Pay as you go lesson price at all times in case of late cancellation. Further payments if due are payable at the beginning of the lesson. Payments can be made by cash, bank transfer or electronic card payments.
2. As it is a condition that regular lessons are expected, account balances are to be used within 3  months or they are forfeited. 
3. The cancellation policy is 2 working days (48 hours.)  If a pupil cancels within 48 working hours  the full lesson price is forfeited. The cancellation policy is different for Intensive lessons or Fast Pass Intensives as  Cancellation policy below. Intensive lessons are deemed as over 2 hours a week.
4. If pupil has cancelled lesson and the Instructor has used his discretion and waived the  cancellation fee, this is dependent upon the pupil continuing lessons. If the pupil then decides not to continue lessons at any time after this event then the Instructor may still charge the cancellation fee.
5. In the event of the Instructor turning up for lesson and the pupil not showing up for a lesson. The Instructor will try to contact the pupil by phoning/ texting/ knocking/ ringing doorbell. If the pupil does not show within 10 minutes, the Instructor will leave and the lesson fee is forfeited.
6. The Instructor is a self employed franchisee and the pupils contract is with the Instructor and not Start-2-drive Driving School. Any monies paid to the Instructor is the responsibility of the instructor and not Start-2-drive Driving School. 
7. Receipts are available upon request.
8. Refunds- An admin fee of £10 is applied to all refund requests.

TESTS

1. By agreeing to these terms you agree for us to use your details to book tests  using your details.  We use these bookings to achieve better test dates for all our clients , including you, for when you  are ready to take a test. We do this by swapping tests as and when clients are ready. Please notify us in writing if you no longer wish to be part of this system.
2. Once a pupil passes or has passed their theory, a test is booked in their name to secure a  slot. This does not mean that this test is for them but it means that when they are ready a test will be quicker to obtain for them. This in someway bypasses the usual   long  wait for test. 
3. If  we  book  tests  on  your  behalf  within  our  Driving  instructor  booking  service,  that  test  booking  remains  the  property  of  Start-2-Drive,  in  the  event  that  we  deem  you  are  not  ready  to  take  the  test,  we  reserve  the  right  to  delay  your  test  and  use  the  test  date  for  someone  who  we  deem  is  ready.
4. The cancellation policy for a Practical test booking is 72 hours/ 3 days in line with the DVSA policy.
5. It is your Instructors decision to decide if you use their car for the test. If in their professional opinion you are not ready for test, the Instructor has the right to withhold the use of their car. You will be given enough notice of this situation to avoid losing the test fee
6. Assessment of test readiness is in no way a guarantee of a test pass.

INTENSIVES

1. Intensive lessons, the non refundable deposit is payable upon booking.
2. In the event you cancel / postpone an intensive course being then the deposit is forfeited. Any Intensive lessons that are booked are subject to the cancellation policy below.
3. Fast pass intensives- there is a non-refundable £200 deposit. If the course is due to start within 21  days, then the whole of the course fees are payable in advance.

DISPUTES

1. In the event of dispute the pupils first point of contact should be their Instructor. If the dispute cannot be resolved amicably Start-2-Drive Driving School will mediate and their decision will be final,  you  may  of  course  contact  the  DVSA  if  the  situation  is  not  resolved  to  your  satisfaction.

GENERAL

1. Your   Instructor  will  abide  by  the  DVSA’s  voluntary code  of  conduct.
2. Your Instructor will try to be punctual, however due to unexpected events may run late, if this happens the instructor will attempt to contact you to advise of the situation if safe and practical to do so.
3. In cases of bad weather the Instructor will put safety first and it will be their decision whether the lesson takes place.